Technical Product & Delivery Manager

We are looking for a Technical Product & Delivery Manager to own the day-to-day coordination between our client's customers, the client's leadership team, and the Reduzer engineers working on the product.

This person will be the primary product contact for the client's customers. They will understand customer needs, turn them into clear and prioritised work for the engineering team, assign and track tasks, manage delivery expectations, plan team capacity, communicate progress, and keep the CTO informed of risks, decisions, and support required.

The successful candidate will take responsibility for ensuring that the team is working on the right priorities, stakeholders know what is happening, and work moves from discussion to delivery without avoidable confusion or delay.

Key responsibilities

Customer and stakeholder management

• Serve as the primary day-to-day product contact for the client's customers.
• Lead customer discovery conversations to understand problems, workflows, priorities, and expected outcomes.
• Manage customer expectations by communicating clearly about scope, timelines, trade-offs, risks, and changes.
• Present product updates, demonstrations, release plans, and delivery progress to customers and internal stakeholders.
• Capture customer feedback and ensure it is assessed, prioritised, and communicated to the relevant teams.
• Maintain a clear record of important decisions, commitments, and follow-up actions.

Product planning and requirements

• Develop and maintain a product roadmap aligned with the client's commercial and strategic priorities.
• Translate business and customer needs into clear product requirements, user stories, acceptance criteria, and actionable engineering tasks.
• Own and continuously refine the product backlog so upcoming work is sufficiently clear before engineers begin it.
• Prioritise work based on customer value, business impact, urgency, technical dependencies, effort, and available capacity.
• Work with the CTO and technical leads to evaluate feasibility, technical risk, and delivery options before making commitments.
• Define the expected outcome and measures of success for major features and initiatives.

Engineering delivery

• Plan delivery cycles and assign work according to priority, developer skill, dependencies, and available capacity.
• Ensure every developer understands the purpose, scope, expected outcome, and acceptance criteria of their work.
• Monitor delivery progress, identify blockers early, and coordinate the people or decisions needed to resolve them.
• Run the delivery ceremonies required by the team, including planning, stand-ups, reviews, retrospectives, and backlog refinement.
• Coordinate dependencies across engineering, design, quality assurance, operations, and customer-facing teams.
• Prevent both over-allocation and avoidable idle time by maintaining visibility over current and upcoming work.
• Manage scope changes without losing visibility over their effect on timelines and capacity.

Capacity and resource planning

• Maintain an accurate view of team capacity, allocation, leave, competing priorities, and delivery constraints.
• Forecast the people and skills required for planned work.
• Advise the CTO and Reduzer when priorities need to be rescheduled, scope needs to change, or additional capacity is required.
• Identify persistent workload, skills, or performance gaps and raise them early with evidence.
• Support the effective onboarding of engineers joining the account.

Reporting and governance

• Give the CTO concise, reliable updates on progress, upcoming milestones, capacity, risks, blockers, decisions, and required interventions.
• Maintain delivery dashboards and other reporting tools so that stakeholders can see the current state of work without relying on verbal updates alone.
• Escalate risks early and present practical options, including the effect of each option on scope, time, quality, and capacity.
• Track commitments made to customers and leadership and ensure they are either delivered or formally renegotiated.
• Produce release notes, milestone reports, and post-delivery reviews where required.

Quality and release readiness

• Confirm that delivered work meets the agreed acceptance criteria and addresses the original customer or business need.
• Coordinate testing, customer acceptance, release readiness, and post-release follow-up with the relevant team members.
• Monitor defects, rework, customer feedback, and product usage to identify improvements.
• Ensure speed does not come at the expense of agreed quality, security, reliability, or maintainability standards.

Team enablement

• Protect engineers from unclear, conflicting, or constantly changing instructions by establishing clear priorities and decision channels.
• Give prompt answers or obtain the decisions engineers need to continue working.
• Build a culture of ownership, transparency, realistic commitments, and early escalation.
• Share delivery and collaboration feedback with the CTO, technical leads, and Reduzer management when appropriate.

Boundaries of the role

The Technical Product & Delivery Manager owns product clarity, prioritisation, stakeholder communication, delivery coordination, and capacity visibility. Technical architecture, engineering standards, code approval, and other specialist technical decisions remain with the CTO and designated technical leads. The role is expected to work closely with them and must be technically fluent enough to understand dependencies, risks, and trade-offs.

Required experience and qualifications

• At least 4 years of experience in product management, technical product management, software delivery, or a closely related role.
• Demonstrated experience managing the delivery of software products with an engineering team.
• Strong client-facing experience, preferably in a B2B SaaS, technology services, or managed engineering environment.
• Experience conducting customer discovery and translating business needs into clear technical requirements and delivery plans.
• Practical experience with backlog management, prioritisation, sprint or delivery planning, and release coordination.
• Experience planning team capacity and managing multiple priorities, dependencies, and stakeholder expectations.
• Ability to understand and discuss APIs, integrations, software architecture, data flows, defects, environments, and release processes at a working level.
• Excellent written and verbal communication skills, including the ability to give clear updates to both customers and senior technical leadership.
• Proficiency with product and delivery tools such as Jira, Confluence, or equivalent platforms.

Preferred qualifications

• Previous experience working with distributed or remote engineering teams.
• Experience working directly with a CTO or senior engineering leadership.
• A technical, engineering, design, analytics, or business-analysis background.
• Experience with product analytics, customer support data, or evidence-based product decisions.
• Relevant product, Agile, Scrum, or project-management certification. Practical experience will carry more weight than certification alone.

Personal attributes

• Takes ownership and follows issues through to resolution.
• Communicates difficult news early and clearly.
• Can be firm about priorities while maintaining strong customer relationships.
• Brings order to ambiguity without waiting for perfect information.
• Makes realistic commitments and does not hide delivery risk.
• Balances customer needs, business priorities, technical realities, and team capacity.
• Pays close attention to detail while keeping sight of the larger product outcome.
• Remains calm and decisive when priorities or circumstances change.

How success will be measured

Success in this role will be assessed through:

• Clarity and readiness of requirements before engineering work begins.
• Reliability of delivery forecasts and milestone commitments.
• Timeliness and accuracy of customer and CTO updates.
• Speed at which blockers, risks, and required decisions are identified and resolved.
• Effective use of engineering capacity without sustained overload or avoidable idle time.
• Reduction in preventable rework caused by unclear requirements or unmanaged scope changes.
• Stakeholder confidence in the visibility and control of product delivery.
• Delivery of product improvements that address agreed customer and business outcomes.

What the first 90 days should achieve

Within the first 90 days, the successful candidate should be able to:

• Understand the product, its customers, current roadmap, stakeholders, and technical delivery process.
• Establish a reliable backlog, prioritisation method, delivery cadence, and stakeholder update rhythm.
• Create clear visibility over developer assignments, capacity, dependencies, milestones, and delivery risks.
• Build effective working relationships with customers, engineers, the CTO, and Reduzer management.
• Improve the predictability of delivery and reduce ambiguity reaching the engineering team.